{"id":5712,"date":"2026-07-29T14:33:51","date_gmt":"2026-07-29T14:33:51","guid":{"rendered":"https:\/\/laile.store\/returns-and-refunds-policy\/"},"modified":"2026-10-30T13:43:09","modified_gmt":"2026-10-30T13:43:09","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/laile.store\/en\/returns-and-refunds-policy\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Legal Notice and Information About the Website Owner&#13;\nIn compliance with Law 34\/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided regarding the owner of this online store: <\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Name \/ Company Name Name: Zaneta Munuera Benet<\/li>\n\n\n\n<li>Tax Identification Number (NIF\/CIF): X6227926D<\/li>\n\n\n\n<li>Address: Calle Baldriga 8 \u2013 VINAR\u00d3S (CASTELL\u00d3N) 12500, Spain<\/li>\n\n\n\n<li>Email: info@laile.store<\/li>\n\n\n\n<li>    Telephone: +34 694 57 45 04&#13;\nAccessing and using this website implies full and unconditional acceptance of these legal terms.<\/li>\n<\/ul>\n\n<ol class=\"wp-block-list\">\n<li><strong>General Terms and Conditions of Purchase<\/strong>&#13;\nBy placing an order in our store, the customer declares that they are over 18 years of age and accepts&#13;\n these terms and conditions.The purchasing process is as follows:&#13;\n<\/li>\n<\/ol>\n\n<ul class=\"wp-block-list\">\n<li>Select the product and add it to your shopping cart.<\/li>\n\n\n\n<li>Review your order and proceed to checkout.<\/li>\n\n\n\n<li>Enter your shipping details and select your payment method.<\/li>\n\n\n\n<li>Confirm your order: you will receive a confirmation email with the order summary and order number.&#13;\nWe reserve the right to cancel orders in the event of an error in the listed price, out-of-stock items,&#13;\nor suspected fraudulent activity.<\/li>\n<\/ul>\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Prices and Payment Methods<\/strong>&#13;\n2.1 Prices&#13;\nAll prices displayed in the store include the applicable VAT in accordance with current&#13;\nSpanish and European regulations. Shipping costs will be calculated and displayed before&#13;\ncompleting the purchase.&#13;\n2.2 Accepted Payment Methods<\/li>\n<\/ol>\n\n<ul class=\"wp-block-list\">\n<li>Credit \/ debit card (Visa, Mastercard, American Express)<\/li>\n\n\n\n<li>Google Pay<\/li>\n\n\n\n<li>Apple Pay<\/li>\n\n\n\n<li>Bank transfer<\/li>\n\n\n\n<li>Bizum (only for orders within Spain)&#13;\nAll payments are processed through secure payment gateways with SSL encryption. We do not&#13;\nstore our customers&#8217; banking details.<\/li>\n<\/ul>\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Shipping Policy<\/strong>&#13;\n3.1 <strong>Delivery Times<\/strong><\/li>\n<\/ol>\n\n<ul class=\"wp-block-list\">\n<li>Mainland Spain: 2 to 5 business days.<\/li>\n\n\n\n<li>Canary Islands, Balearic Islands, Ceuta and Melilla: 4 to 7 business days.<\/li>\n\n\n\n<li>Europe (EU): 5 to 10 business days.&#13;\nDelivery times are estimates from payment confirmation. During periods of high&#13;\ndemand (sales, Black Friday, Christmas), delays may occur.&#13;\n3.2 Shipping Costs<\/li>\n\n\n\n<li>Free shipping on orders over \u20ac59 within mainland Spain.<\/li>\n\n\n\n<li>For all other destinations, shipping costs will be calculated at checkout based on the weight and&#13;\ndestination.&#13;\n3.3 Order Tracking&#13;\nOnce your order has been shipped, you will receive an email with the tracking number so that&#13;\nyou can track your package at any time through the carrier&#8217;s website.<\/li>\n<\/ul>\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Returns and Refunds Policy<\/strong>&#13;\n4.1 Right of Withdrawal&#13;\nIn accordance with European regulations (Directive 2011\/83\/EU) and the General Law for the&#13;\nProtection of Consumers and Users, you have the right to withdraw from your purchase within&#13;\n15 calendar days of receiving the product, without having to provide a reason.&#13;\n4.2 How to Request a Return?<\/li>\n<\/ol>\n\n<ul class=\"wp-block-list\">\n<li><strong>Step 1<\/strong>: Send an email to [devoluciones@laile.store] stating your order number&#13;\nand the reason for the return.<\/li>\n\n\n\n<li><strong>Step 2<\/strong>: You will receive instructions on how to return the product within 24\u201348&#13;\nhours.<\/li>\n\n\n\n<li><strong>Step 3<\/strong>: Return the item in its original packaging, unused and with its label.<\/li>\n\n\n\n<li>For the return to be accepted, the product must meet the following<br\/>&#13;\nconditions:<\/li>\n\n\n\n<li>Be in perfect condition, with no signs of use.<\/li>\n\n\n\n<li>Be returned with its original packaging and all accessories.<\/li>\n\n\n\n<li>Personalised products or products specially modified for the&#13;\ncustomer cannot be returned.<br\/>\u2022<\/li>\n\n\n\n<li>No personalised products or products specially modified for the&#13;\ncustomer will be accepted.<\/li>\n\n\n\n<li><strong>Step 4<\/strong>: Once the product has been received and its condition verified, we will proceed with the&#13;\n<br\/>refund.<br\/>4.3 Conditions of the returned product<\/li>\n\n\n\n<li>The product must be in perfect condition, with no signs of use or damage.<\/li>\n\n\n\n<li>It must include the original packaging and all accessories received.<\/li>\n\n\n\n<li>Returns of personalised or made-to-order products will not be accepted.<br\/>4.4 Return shipping costs<br\/>Return shipping costs are the responsibility of the customer, unless the reason is an<br\/>error on our part (defective, incorrect or damaged product during transport), in which<br\/>case we will cover the cost of return shipping.<br\/>5.5 Refund<br\/>Once the return has been received and inspected, we will process the refund within a maximum<br\/>of 14 calendar days, using the same payment method used for the purchase. The<br\/>time it takes for the amount to become available depends on your bank or payment platform.<\/li>\n<\/ul>\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><strong>Defective or Damaged Products<br\/><\/strong>If you receive a defective product, a product damaged during transport, or a product different from the one ordered,<br\/>please contact us within the first 48 hours after receiving it at [info@laile.store], attaching:<\/li>\n<\/ol>\n\n<ul class=\"wp-block-list\">\n<li>Photographs of the product and the damaged packaging.<\/li>\n\n\n\n<li>Order number.<br\/>We will arrange for a replacement product to be sent or provide a full refund at no<br\/>additional cost to the customer.&#13;\n&#13;\n<\/li>\n<\/ul>\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li><strong>Product Warranty<br\/><\/strong>At LAIL\u00c8, we are committed to the quality and excellence of each of our<br\/>products.<\/li>\n<\/ol>\n\n<p>All our products come with a 2-year warranty against manufacturing<br\/>defects, in accordance with applicable legislation.&#13;\n&#13;\n&#13;\n<\/p>\n\n<p>The warranty covers defects related to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Defects in materials or finishes.<\/li>\n\n\n\n<li>Abnormal detachment of product components.<\/li>\n\n\n\n<li>Defects in stitching, hardware or components that are not the result of<br\/>improper use.<\/li>\n<\/ul>\n\n<p>The warranty does not cover:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Natural wear and tear from daily use.<\/li>\n\n\n\n<li>Scratches, impacts or drops.<\/li>\n\n\n\n<li>Damage caused by improper use, exposure to chemicals or<br\/>incorrect handling.<\/li>\n\n\n\n<li>Discolouration or deterioration caused by the passage of time and use.<\/li>\n<\/ul>\n\n<p>To request a warranty review, please contact us at <strong>info@laile.store<\/strong>, providing your order number and attaching photographs of the product.<br\/>At LAIL\u00c8, we take care of every detail to offer you a unique experience, because it is not just an accessory, it is part of you.<\/p>\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li><strong>Privacy and Data Protection Policy<br\/><\/strong>In compliance with the General Data Protection Regulation (EU GDPR 2016\/679) and the<br\/>Spanish Organic Law 3\/2018 on Personal Data Protection (LOPDGDD), we inform you<br\/>that the personal data you provide will be processed for the purpose of:&#13;\n<\/li>\n<\/ol>\n\n<ul class=\"wp-block-list\">\n<li>Managing your order and the purchasing process.<\/li>\n\n\n\n<li>Sending you communications related to your order.<\/li>\n\n\n\n<li>If you have expressly authorised it, sending you commercial communications and<br\/>promotions.<br\/>Your data will not be transferred to third parties except where required by law or to providers strictly<br\/>necessary for managing your order (carriers, payment gateways). You may exercise<br\/>your rights of access, rectification, erasure and objection by sending an email to<br\/>[privacidad@laile.store].<\/li>\n<\/ul>\n\n<p><strong>Privacy and Data Protection Policy<br\/><\/strong>In compliance with the General Data Protection Regulation (EU GDPR 2016\/679) and the<br\/>Spanish Organic Law 3\/2018 on Personal Data Protection (LOPDGDD), we inform you<br\/>that the personal data you provide will be processed for the purpose of:&#13;\n&#13;\n&#13;\n&#13;\n&#13;\n&#13;\n&#13;\n&#13;\n<strong>Applicable Law and Dispute Resolution<br\/><\/strong>These terms and conditions are governed by Spanish and European law. In the event of a<br\/>dispute, the parties shall submit to the Courts and Tribunals of the consumer&#8217;s place of<br\/>residence, as established by consumer protection regulations.<br\/>For alternative resolution of online consumer disputes in the EU, you can<br\/>access the European ODR (Online Dispute Resolution) platform:<br\/><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Legal Notice and Information About the Website Owner&#13; In compliance with Law 34\/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided regarding the owner of this online store: All our products come with a 2-year warranty against manufacturingdefects, in accordance with applicable legislation.&#13; &#13; &#13; The warranty [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5712","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/pages\/5712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/comments?post=5712"}],"version-history":[{"count":1,"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/pages\/5712\/revisions"}],"predecessor-version":[{"id":5713,"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/pages\/5712\/revisions\/5713"}],"wp:attachment":[{"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/media?parent=5712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}