{"id":5720,"date":"2026-10-29T15:22:40","date_gmt":"2026-10-29T15:22:40","guid":{"rendered":"https:\/\/laile.store\/frequently-asked-questions\/"},"modified":"2026-10-30T18:03:02","modified_gmt":"2026-10-30T18:03:02","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/laile.store\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<style>.laile-faq-page{max-width:920px;margin:0 auto;padding:24px 0 48px;color:#24221e}.laile-faq-page details{border-bottom:1px solid #d9d2c5;padding:18px 0}.laile-faq-page summary{cursor:pointer;font-weight:600;line-height:1.5;padding:4px 0}.laile-faq-page h1{font-family:Georgia,serif;font-size:clamp(2rem,4vw,3rem);font-weight:400;text-align:center;margin:16px 0 36px}.laile-faq-page summary{display:flex;justify-content:space-between;gap:16px;list-style:none}.laile-faq-page summary:after{content:\"+\";color:#967d49;font-size:1.2em}.laile-faq-page details[open]>summary:after{content:\"\u2212\"}.laile-faq-page summary:focus-visible{outline:2px solid #a58b54;outline-offset:5px}.laile-faq-page details p{margin:16px 0 4px;line-height:1.75}.laile-faq-page .laile-why{margin-top:48px;padding:32px;background:#f6f3ee;border-top:2px solid #a58b54}.laile-faq-page .laile-why li{margin:0 0 16px;line-height:1.7}.laile-faq-page .laile-signature{margin:28px 0 0;font-family:Georgia,serif;font-size:1.4em;text-align:center}@media(max-width:549px){.laile-faq-page{padding:12px 0 32px}.laile-faq-page .laile-why{padding:24px 18px}.laile-faq-page summary{font-size:1em}}<\/style>\r\n<div class=\"laile-faq-page\"><h1>Frequently Asked Questions<\/h1><section aria-label=\"Frequently Asked Questions\"><details><summary>Does it include perfume?<\/summary><p>No. Your LAIL\u00c8 case includes an empty 5 ml refillable perfume diffuser, so you can fill it with your favourite fragrance and always carry it with you.<\/p><\/details>\r\n<details><summary>Which phones is it compatible with?<\/summary><p>LAIL\u00c8 cases are compatible with iPhone 17 Pro Max and iPhone 18 Pro Max. Please check your model before placing your order.<\/p><\/details>\r\n<details><summary>Can I combine black and gold bottles?<\/summary><p>Yes. The diffusers are available in black and gold, so you can match them with your case and your style. You can also purchase additional diffusers separately.<\/p><\/details>\r\n<details><summary>How long does one bottle last?<\/summary><p>Each 5 ml diffuser provides approximately 60\u201370 sprays. How long it lasts depends on how frequently you use it. Once it is empty, you can simply refill it with your favourite perfume.<\/p><\/details>\r\n<details><summary>Why does it cost more than a regular phone case?<\/summary><p>LAIL\u00c8 combines an elegantly finished phone case with an integrated refillable perfume diffuser. Its design brings together style and functionality, allowing you to carry your favourite fragrance with your phone without having to carry a full-size perfume bottle.<\/p><\/details>\r\n<details><summary>Does it protect my phone like a regular case?<\/summary><p>LAIL\u00c8 combines a TPU structure with raised edges around the camera, designed to help protect your phone during everyday use. Like any phone case, it cannot guarantee protection against damage from every drop or impact.<\/p><\/details>\r\n<details><summary>Can the perfume leak and damage my phone?<\/summary><p>The LAIL\u00c8 diffuser has an independent reservoir and an airtight closure designed to prevent leaks and keep the perfume separate from your phone during normal use.<\/p><\/details>\r\n<details><summary>What is the diffuser made of?<\/summary><p>The diffuser features a spray head, an inner PCTG reservoir and a metal alloy base. Its transparent reservoir allows you to see how much perfume is left.<\/p><\/details>\r\n<details><summary>Is the diffuser reservoir durable?<\/summary><p>Yes. It is made from PCTG, a lightweight and impact-resistant plastic. The reservoir is not made of glass and is designed for everyday use.<\/p><\/details>\r\n<details><summary>How long does delivery take?<\/summary><p>Estimated delivery time is 2 to 5 working days for mainland Spain. For other destinations, please check the shipping conditions before placing your order.<\/p><\/details>\r\n<details><summary>How do I refill the diffuser?<\/summary><p>It is refilled from the base. Remove the spray button from your perfume bottle, place the bottom valve of the diffuser over the perfume bottle nozzle and press down several times to transfer the perfume. The transparent reservoir allows you to see the fill level.<\/p><p>On our website, you will find a demonstration video showing you how to refill it step by step.<\/p><\/details>\r\n<details><summary>Can I use my usual perfume?<\/summary><p>Yes, you can fill it with your favourite perfume, as long as the perfume bottle nozzle is compatible with the bottom-refill system. You can also have several diffusers, each filled with a different fragrance.<\/p><\/details>\r\n<details><summary>Can I return the case if I change my mind?<\/summary><p>You have 15 days from receipt of your order to request a return in accordance with our returns policy. The diffuser must be returned empty and clean. Please check the full conditions and steps on our website.<\/p><\/details>\r\n<details><summary>How do I clean and care for my LAIL\u00c8 case?<\/summary><p>Clean it with a soft, slightly damp cloth and dry it afterwards. Avoid abrasive products, solvents and direct contact between perfume and the finishes of the case. Do not immerse it in water and keep it away from intense heat.<\/p><\/details><\/section>\r\n<section id=\"por-que-elegir-laile\" class=\"laile-why\" aria-labelledby=\"laile-why-title\"><h2 id=\"laile-why-title\">Why choose a LAIL\u00c8 case?<\/h2><p>Because LAIL\u00c8 combines design, style and convenience in an accessory you carry with you every day. A phone case with an integrated refillable perfume diffuser, so your favourite fragrance is always within reach.<\/p><ul><li><strong>Exclusive design and carefully crafted finishes.<\/strong> Elegant colours and details that make your case a stylish accessory.<\/li>\r\n<li><strong>Your perfume, always with you.<\/strong> For work, dinner, the gym or a getaway, without having to carry a full-size perfume bottle.<\/li>\r\n<li><strong>Refillable and practical.<\/strong> Its 5 ml diffuser provides approximately 60\u201370 sprays and can be refilled with your favourite perfume as often as you need.<\/li>\r\n<li><strong>A fragrance for every occasion.<\/strong> You can purchase additional bottles in black and gold, fill each one with a different perfume and switch between them depending on your plans.<\/li>\r\n<li><strong>A lightweight and durable reservoir.<\/strong> Made from PCTG, not glass, and protected by an aluminium casing.<\/li>\r\n<li><strong>A convenient format for travelling.<\/strong> Its 5 ml capacity is within the permitted limit for liquids in hand luggage. When going through security, place the diffuser in the transparent liquids bag and follow the airport&#8217;s instructions.<\/li>\r\n<li><strong>A collection that keeps growing.<\/strong> Discover our latest arrivals and new designs to keep adding a personal touch to your phone.<\/li><\/ul><p class=\"laile-signature\">Your style. Your perfume. Your LAIL\u00c8<\/p><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Does it include perfume? No. Your LAIL\u00c8 case includes an empty 5 ml refillable perfume diffuser, so you can fill it with your favourite fragrance and always carry it with you. Which phones is it compatible with? LAIL\u00c8 cases are compatible with iPhone 17 Pro Max and iPhone 18 Pro Max. Please [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5720","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/pages\/5720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/comments?post=5720"}],"version-history":[{"count":1,"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/pages\/5720\/revisions"}],"predecessor-version":[{"id":5721,"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/pages\/5720\/revisions\/5721"}],"wp:attachment":[{"href":"https:\/\/laile.store\/en\/wp-json\/wp\/v2\/media?parent=5720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}