Legal Notice and Information About the Website Owner In compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided regarding the owner of this online store:

• Name / Company Name Name: Zaneta Munuera Benet
• Tax Identification Number (NIF/CIF): X6227926D
• Address: Calle Baldriga 8 – VINARÓS (CASTELLÓN) 12500, Spain
• Email: info@laile.store
• Telephone: +34 694 57 45 04 Accessing and using this website implies full and unconditional acceptance of these legal terms.

1. General Terms and Conditions of Purchase By placing an order in our store, the customer declares that they are over 18 years of age and accepts these terms and conditions.The purchasing process is as follows:

• Select the product and add it to your shopping cart.
• Review your order and proceed to checkout.
• Enter your shipping details and select your payment method.
• Confirm your order: you will receive a confirmation email with the order summary and order number. We reserve the right to cancel orders in the event of an error in the listed price, out-of-stock items, or suspected fraudulent activity.

2. Prices and Payment Methods 2.1 Prices All prices displayed in the store include the applicable VAT in accordance with current Spanish and European regulations. Shipping costs will be calculated and displayed before completing the purchase. 2.2 Accepted Payment Methods

• Credit / debit card (Visa, Mastercard, American Express)
• Google Pay
• Apple Pay
• Bank transfer
• Bizum (only for orders within Spain) All payments are processed through secure payment gateways with SSL encryption. We do not store our customers’ banking details.

3. Shipping Policy 3.1 Delivery Times

• Mainland Spain: 2 to 5 business days.
• Canary Islands, Balearic Islands, Ceuta and Melilla: 4 to 7 business days.
• Europe (EU): 5 to 10 business days. Delivery times are estimates from payment confirmation. During periods of high demand (sales, Black Friday, Christmas), delays may occur. 3.2 Shipping Costs
• Free shipping on orders over €59 within mainland Spain.
• For all other destinations, shipping costs will be calculated at checkout based on the weight and destination. 3.3 Order Tracking Once your order has been shipped, you will receive an email with the tracking number so that you can track your package at any time through the carrier’s website.

4. Returns and Refunds Policy 4.1 Right of Withdrawal In accordance with European regulations (Directive 2011/83/EU) and the General Law for the Protection of Consumers and Users, you have the right to withdraw from your purchase within 15 calendar days of receiving the product, without having to provide a reason. 4.2 How to Request a Return?

• Step 1: Send an email to [devoluciones@laile.store] stating your order number and the reason for the return.
• Step 2: You will receive instructions on how to return the product within 24–48 hours.
• Step 3: Return the item in its original packaging, unused and with its label.
• For the return to be accepted, the product must meet the following
  conditions:
• Be in perfect condition, with no signs of use.
• Be returned with its original packaging and all accessories.
• Personalised products or products specially modified for the customer cannot be returned.
  •
• No personalised products or products specially modified for the customer will be accepted.
• Step 4: Once the product has been received and its condition verified, we will proceed with the
  refund.
  4.3 Conditions of the returned product
• The product must be in perfect condition, with no signs of use or damage.
• It must include the original packaging and all accessories received.
• Returns of personalised or made-to-order products will not be accepted.
  4.4 Return shipping costs
  Return shipping costs are the responsibility of the customer, unless the reason is an
  error on our part (defective, incorrect or damaged product during transport), in which
  case we will cover the cost of return shipping.
  5.5 Refund
  Once the return has been received and inspected, we will process the refund within a maximum
  of 14 calendar days, using the same payment method used for the purchase. The
  time it takes for the amount to become available depends on your bank or payment platform.

5. Defective or Damaged Products
   If you receive a defective product, a product damaged during transport, or a product different from the one ordered,
   please contact us within the first 48 hours after receiving it at [info@laile.store], attaching:

• Photographs of the product and the damaged packaging.
• Order number.
  We will arrange for a replacement product to be sent or provide a full refund at no
  additional cost to the customer.

6. Product Warranty
   At LAILÈ, we are committed to the quality and excellence of each of our
   products.

All our products come with a 2-year warranty against manufacturing
defects, in accordance with applicable legislation.

The warranty covers defects related to:

• Defects in materials or finishes.
• Abnormal detachment of product components.
• Defects in stitching, hardware or components that are not the result of
  improper use.

The warranty does not cover:

• Natural wear and tear from daily use.
• Scratches, impacts or drops.
• Damage caused by improper use, exposure to chemicals or
  incorrect handling.
• Discolouration or deterioration caused by the passage of time and use.

To request a warranty review, please contact us at info@laile.store, providing your order number and attaching photographs of the product.
At LAILÈ, we take care of every detail to offer you a unique experience, because it is not just an accessory, it is part of you.

7. Privacy and Data Protection Policy
   In compliance with the General Data Protection Regulation (EU GDPR 2016/679) and the
   Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD), we inform you
   that the personal data you provide will be processed for the purpose of:

• Managing your order and the purchasing process.
• Sending you communications related to your order.
• If you have expressly authorised it, sending you commercial communications and
  promotions.
  Your data will not be transferred to third parties except where required by law or to providers strictly
  necessary for managing your order (carriers, payment gateways). You may exercise
  your rights of access, rectification, erasure and objection by sending an email to
  [privacidad@laile.store].

Privacy and Data Protection Policy
In compliance with the General Data Protection Regulation (EU GDPR 2016/679) and the
Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD), we inform you
that the personal data you provide will be processed for the purpose of: Applicable Law and Dispute Resolution
These terms and conditions are governed by Spanish and European law. In the event of a
dispute, the parties shall submit to the Courts and Tribunals of the consumer’s place of
residence, as established by consumer protection regulations.
For alternative resolution of online consumer disputes in the EU, you can
access the European ODR (Online Dispute Resolution) platform:
https://ec.europa.eu/consumers/odr